This is a little bit of a different review and I feel guilty about not writing it sooner but it is so well deserving. I wanted to tell you about an experience I had with this fantastic company.
Back in June of 2020, I tried to go under a bridge that was too low and broke my 12′ bimini on my (new to me) pontoon boat. The whole bimini was in excellent condition except for the front bow which snapped in two and I was sick to my stomach to say the least. I thought, well maybe I can call the Manufacturer and just get a replacement bow except I couldn’t find a label on it anywhere. Other companies I tried calling (at least 4), couldn’t even be bothered talking to me about it and said to just buy a new 10′ top because nobody sells 12′.
I was about to give up because 12′ bimini’s are not at all common (so I’ve learned) but luckily my search took me to this site and I asked them if I could just replace the bow.
To my 1st TOTAL SHOCK , not only did I receive a prompt reply but it was from the president of the company himself. He said that their bows might not fit but offered to try and make me a new one with the proper dimensions. I was in TOTAL SHOCK again because he could’ve easily just said, buy our 12′ bimini which would’ve cost me close to $1000.
He asked me for the dimensions of the bow and I hand drew a sketch on a piece of paper of the measurements to the best of my ability. With the position I was in, I expected to pay a couple of hundred dollars at least. NOPE, again TOTAL SHOCK, a little over a $100. This took place during the pandemic and still, it only took about 1 1/2 weeks to make it and ship it.
When I received it, I laid it overtop of the old one, only to find that it was 6″ too short on both sides. I emailed him and he offered to send a replacement at no charge, including shipping. For the third time, TOTAL SHOCK. And then lastly, I got the replacement……the right curves….. the right degree of bends….all of it…. which made it fit like a glove. He even threw in the brackets to attach it to the rails for free. UNBELIEVEABLE ! Where else can you find companies like this. I was truly floored !
Their willingness to work with me on something that was not even their brand, says TONS in my opinion. I can’t say enough about how impressed I am with this company. If you are looking for a reputable company, well then look no further because there is no doubt that they will stand behind their products and I wouldn’t hesitate a second to buy anything from them in the future.
I can’t thank you enough for being so fair, honest and trustworthy. Companies with this type of character and values are few and far between. You have made a customer for life and I have no doubt that this company will be around for a long time to come with these type of principals.
It was truly a pleasure doing business with you.
Kevin Truett –
This is a little bit of a different review and I feel guilty about not writing it sooner but it is so well deserving. I wanted to tell you about an experience I had with this fantastic company.
Back in June of 2020, I tried to go under a bridge that was too low and broke my 12′ bimini on my (new to me) pontoon boat. The whole bimini was in excellent condition except for the front bow which snapped in two and I was sick to my stomach to say the least. I thought, well maybe I can call the Manufacturer and just get a replacement bow except I couldn’t find a label on it anywhere. Other companies I tried calling (at least 4), couldn’t even be bothered talking to me about it and said to just buy a new 10′ top because nobody sells 12′.
I was about to give up because 12′ bimini’s are not at all common (so I’ve learned) but luckily my search took me to this site and I asked them if I could just replace the bow.
To my 1st TOTAL SHOCK , not only did I receive a prompt reply but it was from the president of the company himself. He said that their bows might not fit but offered to try and make me a new one with the proper dimensions. I was in TOTAL SHOCK again because he could’ve easily just said, buy our 12′ bimini which would’ve cost me close to $1000.
He asked me for the dimensions of the bow and I hand drew a sketch on a piece of paper of the measurements to the best of my ability. With the position I was in, I expected to pay a couple of hundred dollars at least. NOPE, again TOTAL SHOCK, a little over a $100. This took place during the pandemic and still, it only took about 1 1/2 weeks to make it and ship it.
When I received it, I laid it overtop of the old one, only to find that it was 6″ too short on both sides. I emailed him and he offered to send a replacement at no charge, including shipping. For the third time, TOTAL SHOCK. And then lastly, I got the replacement……the right curves….. the right degree of bends….all of it…. which made it fit like a glove. He even threw in the brackets to attach it to the rails for free. UNBELIEVEABLE ! Where else can you find companies like this. I was truly floored !
Their willingness to work with me on something that was not even their brand, says TONS in my opinion. I can’t say enough about how impressed I am with this company. If you are looking for a reputable company, well then look no further because there is no doubt that they will stand behind their products and I wouldn’t hesitate a second to buy anything from them in the future.
I can’t thank you enough for being so fair, honest and trustworthy. Companies with this type of character and values are few and far between. You have made a customer for life and I have no doubt that this company will be around for a long time to come with these type of principals.
It was truly a pleasure doing business with you.